Skill Set

Business | People | Product

Operational Excellence

My skills in utilizing data to systemically remove operational waste and reduce process variation results in a continuous delivery of a consistent product regardless of extraneous factors. I have a strong ability to identify wasteful operational pain points in categories such as inventory, people/man-powered process performance, intermediary time between steps, over-production & over-production, and product defects. My business analysis and operational workflow optimization has dependably led to measurable improvements in the success of sales, brand awareness, and customer retention.

A Strategy That Wins

As a 5-Star Hospitality Management & Customer Service Freelance Consultant, I’ve collaborated with cross-functional teams to gather business requirements and drive strategic solutions. I have experience in assisting & guiding owners to a creating refined definitives of what sets them apart from their competitors. My skills in implementing strategies that highlight those characteristics have led to measurable improvements in the success of brand awareness and an increased capture of the business' available market segement.

Sales & Customer Service Excellence

Throughout my career I’ve lead developement, collaborated with, or provided consultions of teams utilizing the foundational concepts of customer service. Customer Service is a, highly valuable, toolbelt of skills that is transferable to every industry.This toolbelt covers business’s survival needs, such as the well-being & satisfaction of customers, managing interactions and relations with customers, the quality of service the end consumer or user of products receives, and strategies & technologies, used to manage the circumscribed business-to-customer contact and exchange. These skills encompass all aspects of a customer’s interaction with a company, perhaps more importantly its brand, and defines what we have come to know as “The Customer Experience”. My knowledge, training, and experience in utilizing customer service skills, both as a leader in business-to-business sales & direct to consumer sales, have led to measurable improvements. My facilitation of setting a new and/or raising the standard of service reflected in key performance indicators such as increased revenue, positive emotion brand association, and customer retention.